Contact information
1. Overview
At ScoopWise, we value clear communication and aim to provide timely assistance with customer enquiries, orders, products and general business matters.
This Contact Information Policy explains how customers and other interested parties can contact ScoopWise and what information should be included when making an enquiry.
2. Business Contact Details
Business Name: ScoopWise
Email: hales_netball@msn.com
Website: http://shopscoopwise.com
ScoopWise currently operates online and does not provide a public physical store address unless otherwise stated on our website.
3. Customer Support Enquiries
For questions about products, orders, shipping, delivery, returns, refunds or damaged items, please contact:
ScoopWise Customer Support
Email: hales_netball@msn.com
When contacting us about an order, please include:
● Your full name.
● Your order number.
● The email address used to place the order.
● A clear description of your enquiry.
● Any relevant photographs, videos or supporting documents.
Providing complete information helps us investigate and respond to your enquiry more efficiently.
4. Order and Shipping Enquiries
For questions about order processing, dispatch, tracking, delivery delays or missing parcels, please include your order number and delivery details.
Where tracking is available, please check the tracking information provided before contacting us. Tracking updates may take some time to appear after dispatch.
If your order has not arrived within a reasonable period after the estimated delivery timeframe, contact us so we can investigate with the relevant courier or shipping provider.
5. Damaged, Defective or Incorrect Products
If your product arrives damaged, defective or incorrect, contact us as soon as possible at:
Email: hales_netball@msn.com
Please include:
● Your full name.
● Your order number.
● A description of the issue.
● Clear photographs or video showing the damage, defect or incorrect product.
● Photographs of the packaging, where relevant.
Once the issue has been assessed and confirmed, our preferred resolution is to arrange a replacement product at no additional cost.
In most circumstances, we will not require the damaged item to be returned.
Where Australian Consumer Law gives you the right to a refund or another remedy, those rights will be honoured.
6. Response Times
We aim to respond to customer enquiries as soon as reasonably possible.
Response times may vary during weekends, public holidays, promotional periods, high-volume sales periods or unexpected business disruptions.
Sending multiple messages about the same enquiry may delay our ability to respond efficiently.
7. Changes to Contact Details
ScoopWise may update its contact details, customer support arrangements or website information from time to time.
The most current contact information will be published on our website.
Customers should use the contact details shown on the website when making an enquiry.
8. Privacy and Personal Information
When contacting ScoopWise, please provide only information that is reasonably necessary to assist with your enquiry.
Personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.
We will not request your full payment card number or password by email.
9. Consumer Rights
This Contact Information Policy does not exclude, restrict or modify any rights or remedies available under Australian Consumer Law.
If you have a problem with a product, order or service, you may have rights to a repair, replacement, refund or another remedy depending on the circumstances.
Nothing in this policy limits those rights.
10. Contact Information
For questions about ScoopWise, products, orders, shipping, delivery, returns or refunds, please contact:
ScoopWise Customer Support
Email: hales_netball@msn.com
Website: http://shopscoopwise.com
Business Name: ScoopWise
When contacting us about an order, please include your order number so we can assist you as quickly as possible