Refund policy

 

Returns and refunds

We do not offer returns or refunds simply for a change of mind. This does not affect your rights under Australian Consumer Law.

Faulty, damaged or incorrectly supplied products

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

For a major failure, you can choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.

For a minor problem, we will provide a free remedy within a reasonable time. If we cannot or do not resolve it within a reasonable time, you may have further rights, including a refund or replacement.

How to contact us

Email hales_netball@msn.com with your order number or other proof of purchase and a description of the problem. Photos or video can help where practical, but are not the only way to establish a fault.

We may reasonably assess the product. Original packaging is not required. Contact us for return instructions; we will reimburse reasonable return postage costs where a fault is confirmed.

Consumer guarantee rights are not limited to a fixed store warranty or reporting period.

Approved refunds will be returned to the original payment method unless we agree otherwise. Your payment provider’s processing time may vary.

Delivery problems

Contact us about delayed or missing orders so we can investigate and provide an appropriate solution. Your statutory rights remain unaffected.