Shipping policy

Shipping within Australia

Orders are fulfilled through our overseas supplier.

Please allow an estimated 10–24 business days from payment to delivery, including processing and transit. Business days exclude weekends and public holidays.

Delivery estimates are not guaranteed arrival dates. Customs, remote-area delivery and carrier disruptions may cause delays. We will notify you if we become aware of a significant delay.

Any shipping charge is displayed before payment. Where tracking is available, we will email the details after dispatch.

Delayed or missing orders

If your order has not arrived by the end of the estimated timeframe, contact hales_netball@msn.comwith your order number. You may also contact us earlier if tracking indicates a problem.

We will investigate with our supplier and carrier and provide an appropriate solution. If we cannot supply your order, we will refund it. Nothing in this policy limits your rights under Australian Consumer Law.

Address changes

Please check your delivery address carefully. Contact us promptly if a correction is needed. Changes may not be possible after dispatch. Any reasonable redelivery costs resulting from an incorrect address will be explained before you agree to them.