Terms of service
1. Overview
Welcome to ScoopWise!
Throughout this website, the terms “we”, “us” and “our” refer to ScoopWise.
By accessing our website or purchasing any products from ScoopWise, you agree to be bound by these Terms of Service, including our Returns & Refunds Policy, Shipping Policy and Privacy Policy.
We reserve the right to update or modify these terms at any time. Any changes will be published on this website.
2. Products & Product Information
ScoopWise specialises in innovative kitchen products designed to make everyday cooking, measuring and food preparation easier.
We aim to ensure all product descriptions, images, prices and information displayed on our website are accurate.
Please note:
● Product colours and appearances may vary slightly due to screen settings and manufacturing differences.
● Customers are responsible for reading product descriptions and specifications before purchasing.
● Products must be used according to the instructions provided.
● Product availability may change without notice.
Nothing in this section limits your rights where a product does not match its description or fails to meet applicable consumer guarantees.
3. Pricing & Payments
All prices are displayed in the currency shown at checkout.
Full payment is required before an order can be processed.
We reserve the right to update product prices, promotions and special offers at any time. Price changes will not affect orders already accepted.
Orders may be subject to additional shipping charges, which will be displayed during checkout.
4. Orders & Order Confirmation
By placing an order with ScoopWise, you confirm that:
● All personal, shipping and payment information provided is accurate.
● You have reviewed your selected products before completing checkout.
● You agree to our Terms of Service and applicable store policies.
Once your order has been successfully placed, you will receive an order confirmation.
We reserve the right to decline or cancel orders for legitimate reasons, including suspected fraud, payment issues, product unavailability or pricing errors.
Where we cancel an order after payment has been received, we will provide a refund for the cancelled items.
5. Shipping and delivery
Orders are fulfilled through our overseas supplier. Please allow an estimated 10–24 business days from payment to delivery, including processing and transit. Business days exclude weekends and public holidays.
Delivery estimates are not guaranteed arrival dates. Customs, remote-area delivery and carrier disruptions may cause delays. We will notify you if we become aware of a significant delay.
Any shipping charge is displayed before payment. Where tracking is available, we will email the details after dispatch.
If your order is delayed or missing, email hales_netball@msn.com with your order number. We will investigate and provide an appropriate solution. If we cannot supply your order, we will refund it. Nothing in these terms limits your rights under Australian Consumer Law.
Please check your delivery address carefully. Contact us promptly about corrections. Changes may not be possible after dispatch. Any reasonable redelivery costs resulting from an incorrect address will be explained before you agree to them.
6. Returns, Refunds & Exchanges
All ScoopWise purchases are final for change-of-mind purposes.
We do not offer returns, refunds or exchanges simply because:
● You change your mind after purchasing.
● You no longer want or need the product.
● You have selected an incorrect product.
● The product does not meet your personal preferences, provided it is as described and free from faults.
This policy does not affect any rights customers have under Australian Consumer Law.
7. Faulty, damaged or incorrectly supplied products
For a major failure, you can choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.
For a minor problem, we will provide a free remedy within a reasonable time. If we cannot or do not resolve it within a reasonable time, you may have further rights, including a refund or replacement.
Email hales_netball@msn.com with your order number or other proof of purchase and a description of the issue. Photos or video can help where practical, but are not the only way to establish a fault.
We may reasonably assess the product. Original packaging is not required. Contact us for return instructions; we will reimburse reasonable return postage costs where a fault is confirmed.
Consumer guarantee rights are not limited to a fixed store warranty or reporting period.
Approved refunds will be returned to the original payment method unless we agree otherwise. Your payment provider’s processing time may vary.
8. Product Use & Responsibility
ScoopWise products are intended for their advertised purposes.
Customers should follow all product instructions, safety information and care recommendations.
ScoopWise is not responsible for damage caused by misuse, deliberate damage, improper handling or failure to follow product instructions, except to the extent required by law.
9. Website Use
By using our website, you agree not to:
● Use our website for unlawful or fraudulent activities.
● Attempt to interfere with website security or functionality.
● Copy or reproduce our website content without authorisation.
● Provide false or misleading information when making purchases.
We reserve the right to restrict access where these terms are violated.
10. Intellectual Property
All ScoopWise branding, logos, website content, photographs, graphics and marketing materials owned by ScoopWise are protected by applicable intellectual property laws.
You may not reproduce, distribute or commercially use our protected materials without written permission.
Third-party trademarks and materials remain the property of their respective owners.
11. Privacy & Personal Information
We value our customers’ privacy.
Personal information collected through our website is used to process orders, arrange delivery, provide customer support and operate our business.
Personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.
Payments are processed through the payment providers available at checkout.
12. Limitation of Liability
To the extent permitted by law, ScoopWise is not responsible for losses caused by circumstances outside our reasonable control or by improper product use.
Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded, including liability under Australian Consumer Law.
13. Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
Customers may be entitled to a repair, replacement, refund or other remedy where required by law.
For a major failure, customers can choose between a replacement and a refund.
Nothing in these Terms of Service restricts or removes these statutory rights.
14. Changes to Terms of Service
ScoopWise reserves the right to update these Terms of Service when necessary.
Any updated terms will be published on this website and will apply from their effective date, subject to applicable law.
Changes will not retrospectively remove rights arising from orders already placed.
15. Governing Law
These Terms of Service are governed by the applicable laws of Australia.
Nothing in this section limits any mandatory consumer protections that apply to your purchase.
16. Contact Information
For any questions regarding our Terms of Service, orders or products, please contact:
ScoopWise Customer Support
Email: hales_netball@msn.com
Website: https://shopscoopwise.com
Business Name: ScoopWise
We appreciate your support and thank you for shopping with ScoopWise!